KYND GIFT BOXES AUCKLAND
RETURNS POLICY

Effective Date:  1 October 2025 

At KYND Gift Boxes, every gift box is prepared with care and attention to detail. Because many of our products are perishable, personalised, or custom-made, our returns policy is slightly different from regular retail. 

Change of Mind 

Unfortunately, we cannot accept returns or provide refunds if you change your mind after purchase. 

Please choose carefully before confirming your order. 

Damaged, Faulty or Incorrect Orders 

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. 

To help us resolve the issue quickly, we will ask you to provide: 

Your order number 

Photos of the damage or error 

A description of the issue 

Once reviewed, we will either: 

Replace the affected product, or 

Offer a full or partial refund (at our discretion). 

Perishable & Personalised Products 

Due to health and safety regulations, we cannot accept returns of food, alcohol, skincare, or any perishable items. 

Personalised or custom-made gift boxes are non-refundable unless faulty. 

Late Deliveries 

Delivery timeframes are estimates and not guarantees. 

We cannot provide refunds for delays outside our control (e.g., courier delays, weather disruptions, public holidays). 

Refund Processing - KYND Gift Boxes Auckland

Approved refunds will be issued to the original payment method. 

Please allow up to 10 business days for funds to appear, depending on your bank. 

If you have any questions, email orders@kyndgiftboxes.co.nz .   Please include your order number in the subject line.

KYND Gift Boxes Auckland