RETURNS POLICY

Gift Box returns NZ

At KYND Gift Boxes, every gift box is prepared with care and attention to detail. Because many of our products are perishable, personalised, or custom-made, our returns policy is slightly different from regular retail.

Effective Date: 1 October 2025

CHANGE OF MIND

Due to the nature of our gift boxes, we are unable to accept returns or provide refunds for change of mind. Please choose carefully before placing your order.

DAMAGED, FAULTY OR INCORRECT ORDER

If your order arrives damaged, faulty, or incorrect, please contact us within 3 days of delivery and we will work with you to resolve the issue promptly.

To help us resolve the issue quickly please provide:

Your order number
Photos of the damage or error
A description of the issue

Once reviewed we may

Replace the affected product, or
Offer a full or partial refund at our discretion

This returns and refunds policy applies to all KYND Gift Boxes orders throughout New Zealand.

PERISHABLE AND PERSONALISED PRODUCTS

Due to health and safety regulations we cannot accept returns of food, alcohol, skincare, or any perishable items.

Personalised or custom-made gift boxes are non-refundable unless faulty.

LATE DELIVERIES

Delivery timeframes are estimates and not guarantees.

We cannot provide refunds for delays outside our control - for example courier delays, weather disruptions, or public holidays.

REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for funds to appear depending on your bank.

QUESTIONS?

If you have any questions please email orders@kyndgiftboxes.co.nz and include your order number in the subject line with Gift Box returns NZ. We aim to respond within 1–2 business days